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firmworks product FileViewer documentation and release details

Tips And Known Issues

Salesforce Images Low Quality Render

Occasionally Salesforce will render poor quality images of a document (for instance a pdf)

Poor Quality Image

Luckily Salesforce provides a way to regenerate images.

  1. First we need to get the Content Document Id of the File
    • This can be done in a number of ways - the easiest is to use Salesforce’s file image to open the modal window, navigate to view document and get the id from the url.
    • Find The Content Document Id
  2. Give the content id to an administrator or a someone with access to setup.
  3. From within the setup section
    1. Go to regenerate previews
    2. Enter the id and click ‘Regenerate Preview’
    3. Wait a few minutes for the image to regenerate.

Regenerate Images

Using The Alternate Viewer

If using Google’s Chrome browser window and you have permissions (check with your internal security officer first) you can use an extension such as:

IMPORTANT! Firmworks does not support or endorse any browser extensions. The following extension does not publish security or privacy information and there for by installing it you are using it at your own risk!

Using Browser Extensions